Effective August 2, 2026
Who operates this messaging program. Estria is operated by Sahil Pambhar, a sole proprietor based in the United States. Sahil Pambhar is the registered sender of record for the SMS program described here and is responsible for the messages it sends, for honoring opt-outs, and for this policy. Contact: sahilpambhar7@gmail.com.
Estria provides software that helps a licensed real-estate agent respond to their own clients by text message and manage those conversations. This policy explains what we collect, how we use it, and your choices. It applies to our website and the Estria service (the “Service”).
Account information the agent provides: name, email, phone number, brokerage, and listing/calendar data used to answer their clients.
Client contact information and messages: when an agent's client texts the agent's number, we process the client's mobile phone number and the content of the messages so Estria can reply on the agent's behalf and show the conversation in the agent's inbox.
Consent records: when and how a client agreed to receive text messages.
Usage and device data needed to operate and secure the Service.
We use this information only to operate the Service: to generate and send replies on the agent's behalf, ground answers in the agent's own listings and calendar, book showings, maintain the agent's inbox, honor opt-outs, and keep the Service secure. Estria only answers from the agent's own data and never shares one client's information with another.
Estria sends text messages to an agent's clients on the agent's behalf, only after the client has consented to receive them. Messages are conversational (answering questions about listings, confirming showings, follow-ups).
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
We do not sell your personal information, and we do not share your mobile phone number or SMS consent with third parties or affiliates for their marketing. We share information only with service providers that help us deliver the Service — for example, our SMS delivery provider (Twilio), cloud hosting, and payment processors — and only as needed for them to perform that function on our behalf, or when required by law.
Replies are generated by an automated AI assistant acting on behalf of the agent, and Estria identifies itself as the agent's assistant in conversation. A client's consent to receive messages includes consent to receive these automated messages. Sensitive decisions are held for the agent's explicit approval.
We retain conversation and account data for as long as needed to provide the Service and meet legal obligations, and we use industry-standard measures (including encryption) to protect it. Data is kept private to the agent's account.
Clients can opt out of text messages at any time (reply STOP). Agents can access, correct, or delete their account data by contacting us. Depending on where you live, you may have additional rights over your personal information.
Questions about this policy or your data? Email privacy@estria.ai.